SHIPPING POLICY

Fastway Couriers handle all shipping in South Africa at a flat fee of R70. All items will be shipped with a tracking number which would be emailed to the customer shortly after purchase. Packages should be delivered within 7-14 working days. Xavier Sadan South Africa will wait until funds are visible in their account before shipment is made. Shipping cost is payable by the customer. Please feel free to call, text, or WhatsApp us at +(27)814059108 or alternatively email xaviersadansouthafrica@gmail.com for any further questions.

RETURN & EXCHANGE POLICY

Should a customer wish to return an item, they are liable to pay for the return shipping cost of R70 (which could be deducted from the refund amount that they receive, should the customer request it). Items bought with a discount code can be returned and the value of the garment that was paid by the customer will be returned to them (excluding shipping fees).

Our window-of-return policy is 7 days from the date that the package was received by the customer. To schedule a return, simply call, text, or WhatsApp us at +(27)814059108 or email xaviersadansouthafrica@gmail.com and a representative from Fastway Couriers will collect from the customer's door in 2-3 working days. Items sent back to us without first requesting a return will not be accepted.

To qualify for returns, the garment must be in the same condition it was when it was sent - including all relevant tags and packaging. Xavier Sadan South Africa reserves the right to refuse a refund in the event that the garment shows signs of wear, or damage, or the relevant tags and packaging has not been returned with said garment.

Xavier Sadan South Africa will notify the customer via email that their returned item has been received and whether it has been accepted or not. The value of accepted returns (less shipping fees) will be automatically refunded to the customer via their original payment method. 

Once again, should there be any questions whatsoever, please do not hesitate to contact us by calling, texting, or sending us a WhatsApp at +(27)814059108 or emailing us at xaviersadansouthafrica@gmail.com